How to Add a Chat Box in Html

What do a website live chat and a transatlantic telegraph cable have in common?

Two minutes.

The telegraph slashed the time it took a message to cross the Atlantic from 10 days down to two minutes. The live chat did the same for customer service average response time—from 17 hours to two minutes.

And you're about to learn how to add a live chat to your website… in two minutes tops!

In this guide:

• Is it worth adding live chat to a website in the first place?
• How to integrate a chat into a website in four easy steps.
• Guides to embedding live chat on popular website platforms.

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If you need more information on the live chat functionality, have a look at our other guides:

• What Is Live Chat? How Your Business Can Benefit From Live Chat
• 8 Ways to Increase Your eCommerce Conversion Rate with Live Chat
• Add Shopify Live Chat to Your Store in 3 Minutes

First things first—

If you're still asking yourself 'Do I need a live chat for my website?' the answer is simple:

It depends.

If you care about fast customer service, high customer satisfaction rates, and boosting your sales, you should embed chat in your website. Here's a couple of good reasons:

• Over 85% of customers admit their waiting time is 'appropriate' when using a chat service.
• About 83% of customers are satisfied with live chat when communicating with businesses.
• Conversion rates can increase by 9% for retailers that add a chat box to their business websites.

But remember—

Achieving such results requires commitment. Live chat won't magically turn your customers into superfans overnight. Unless you get Lionel Richie as a live chat support agent. You know, Hello, is it me you're looking for?